No requirement of industry is so much neglected as operational definitions.

When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".

Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

The process is not just the sum of its parts.

Each system is perfectly designed to give you exactly what you are getting today.

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.