No requirement of industry is so much neglected as operational definitions.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Understanding variation is the key to success in quality and business.

Experience by itself teaches nothing.

We are being ruined by the best efforts of people who are doing the wrong thing.