No requirement of industry is so much neglected as operational definitions.

A system can not understand itself.

We are here to make another world.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

The worker is not the problem. The problem is at the top! Management!

You must not run your Organization as a functional hierarchy. You must understand it as a System.