To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.

It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

Eliminate numerical quotas, including Management by Objectives.

You can expect what you inspect.

Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.

It does not happen all at once. There is no instant pudding.