It's not enough to do your best; you must know what to do & then do your best.
Transformation is not automatic. It must be learned; it must be led.
Zero defects is a super highway going down the tube.
You can only elevate individual performance by elevating that of the entire system.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.