Management by results - like driving a car by looking in rear view mirror.

Each system is perfectly designed to give you exactly what you are getting today.

To optimize the whole, we must sub-optimize the parts

Without theory, there are no questions.

We are here to learn, to make a difference and to have fun.

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

You have to manage a system. The system doesn't manage itself.