Management by results - like driving a car by looking in rear view mirror.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

Competition should not be for a share of the market-but to expand the market.

We must satisfy our customers.

It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.

Improve quality, you automatically improve productivity.

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.