Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
A leader is a coach, not a judge.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
Any two people have different ideas of what is important.
The individual has been crushed by our style of management today.
If you do not know how to ask the right question, you discover nothing.