Absence of defects does not necessarily build business... Something more is required.

Management of outcomes may not be any more than a skill. It does not require knowledge.

You should not ask questions without knowledge.

Transformation is not automatic. It must be learned; it must be led.

A rational prediction has an explanation based on theory.

Don't expect smart people to listen to you without proof.

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.