Absence of defects does not necessarily build business... Something more is required.

You should not ask questions without knowledge.

Plants don't close from poor workmanship, but from poor management.

If you do not know how to ask the right question, you discover nothing.

No requirement of industry is so much neglected as operational definitions.

You do not find knowledge in a dictionary, only information.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.