Profit in business comes from repeat customers
A leader knows who is outside of the system and needs special help.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Change the rule and you will get a new number.
The most important figures for management of any organization are unknown and unknowable.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.