Plants don't close from poor workmanship, but from poor management.

You do not install quality; you begin to work at it.

It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.

When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".

He that would run his company on visible figures alone will in time have neither company nor figures.

Hold everybody accountable? Ridiculous!

Manage the cause, not the result.