All models are wrong; some models are useful.

Just because you can measure everything doesn't mean that you should.

We have to bring back the individual. Management has smothered the individual.

Put a good person in a bad system and the bad system wins, no contest.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

Mere allocation of huge sums of money for quality will not bring quality.