All models are wrong; some models are useful.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

3% of the problems have figures, 97% of the problems do not.

You do not install knowledge.

We want best efforts guided by theory.

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for