Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.

The individual has been crushed by our style of management today.

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

When a worker has reached a stable state, further training will not help him.

It does not happen all at once. There is no instant pudding.

Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.