Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".

It's management's job to know.

Judging people does not help them.

The worker is not the problem. The problem is at the top! Management!

You should not ask questions without knowledge.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.