If you can't describe what you are doing as a process, you don't know what you're doing.

In God we trust; all others bring data.

Transformation is not automatic. It must be learned; it must be led.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

The customer is the most important part of the production line.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

You must not run your Organization as a functional hierarchy. You must understand it as a System.