If you can't describe what you are doing as a process, you don't know what you're doing.

Eliminate numerical quotas, including Management by Objectives.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

We must satisfy our customers.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.