If you can't describe what you are doing as a process, you don't know what you're doing.

...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

Management by results - like driving a car by looking in rear view mirror.

It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

Without questions, there is no learning.