If you can't describe what you are doing as a process, you don't know what you're doing.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

Hard work and best efforts will not by themselves dig us out of the pit.

The greatest losses are unknown and unknowable.

Innovation comes from the producer - not from the customer.

You can expect what you inspect.