Everyone is a customer for somebody, or a supplier to somebody.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

In God we trust; all others bring data.

The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

You have to manage a system. The system doesn't manage itself.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

Just because you can measure everything doesn't mean that you should.