I have my own theory about why decline happens at companies like IBM or Microsoft. The company does a great job, innovates and becomes a monopoly or close to it in some field, and then the quality of the product becomes less important. The company starts valuing the great salesmen, because theyโre the ones who can move the needle on revenues, not the product engineers and designers. So the salespeople end up running the company.
Walter IsaacsonPolite and velvety leaders, who take care to avoid bruising others, are generally not as effective at forcing change.
Walter IsaacsonYou know, one of these things that happened in the '60s and '70s was this confluence of, sort of, a counter-culture with computer culture.
Walter IsaacsonHe had the uncanny capacity to know exactly what your weak point is, know what will make you feel small, to make you cringe," Joanna Hoffman said. "It's a common trait in people who are charismatic and know how to manipulate people. Knowing that he can crush you makes you feel weakened and eager for his approval, so then he can elevate you and put you on a pedestal and own you.
Walter IsaacsonJobs has within him sort of this conflict, but he doesn't quite see it as a conflict between being hippie-ish and anti-materialistic but wanting to sell things like Wozniak's board. Wanting to create a business.
Walter IsaacsonI think Leonardo da Vinci teaches us the value of both being focused on things that fascinate us but also, at times, being distracted and deciding to pursue some shiny new idea that you happen to stumble upon. Balancing intense focus with being interested in a whole lot of different things is something that we have to do in the Internet age.
Walter Isaacson