The person who figures out how to harness the collective genius of his or her organization is going to blow the competition away.

One man saying that everything is wrong can command coast-to-coast attention in living color, a power not given to an absolute monarch a century ago.

We're not in cultures which support learning; we're in cultures that give us the message consistently: "Don't mess up, don't make mistakes, don't make the boss look bad, don't give us any surprises." So we're asking for a kind of predictability, control, respect, and compliance that has nothing to do with learning.

All the Congress, all the accountants and tax lawyers, all the judges, and a convention of wizards all cannot tell for sure what the income tax law says.

The guy with the competitive advantage is the one with the best technology.

Human capital will go where it is wanted, and it will stay where it is well treated. It cannot be driven; it can only be attracted.

The greatest testimony to the human spirit that I'm witnessing now is the fact that people still come back to work, after all that has been done to them. They are still willing to participate for a more positive future if they would be sincerely invited.