When I was at Tek, I was frustrated that computer hardware was being improved faster than computer software. I wanted to invent some software that was completely different, that would grow and change as it was used. That's how wiki came about.

When a manager asks for hard data, that's usually just his way of saying no.

The best way to get the right answer on the Internet is not to ask a question, it's to post the wrong answer.

What's the simplest thing that could possibly work?

I can't tell you how much time is spent worrying about decisions that don't matter. To just be able to make a decision and see what happens is tremendously empowering, but that means you have to set up the situation such that when something does go wrong, you can fix it.

I don't claim to be a methodologist, but I act like one only because I do methodology to protect myself from crazy methodologists.

When you get in situations where you cannot afford to make a mistake, it's very hard to do the right thing. So if you're trying to do the right thing, the right thing might be to eliminate the cost of making a mistake rather than try to guess what's right.