Possess the "Nobel Factor": Possess and constantly demonstrate optimism, faith, and hope. They create choices. I am reminded of an ancient Chinese proverb: "That the birds of worry and care fly above your head, this you cannot change; but that they build nests in your hair, this you can prevent."

The manager asks how and when; the leader asks what and why.

Innovation- any new idea-by definition will not be accepted at first. It takes repeated attempts, endless demonstrations, monotonous rehearsals before innovation can be accepted and internalized by an organization. This requires courageous patience.

If I had to reduce the responsibilities of a good follower to a single rule, it would be to speak truth to power.

The manager has a short-range view; the leader has a long-range perspective.

Great things are accomplished by talented people who believe they will accomplish them.

Effective leaders make a full commitment to be a learner, to keep increasing and nourishing their knowledge and wisdom.