What job is worth the enormous psychic cost of following a leader who values loyalty in the narrowest sense.

Trust is the emotional glue that binds followers and leaders together.

Leaders are people who do the right thing; managers are people who do things right.

Leaders keep their eyes on the horizon, not just on the bottom line.

The basis of leadership is the capacity of the leader to change the mindset, the framework of the other person.

The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.

Leaders learn by leading, and they learn bestby leading in the face of obstacles. As weather shapes mountains, problems shape leaders.