What job is worth the enormous psychic cost of following a leader who values loyalty in the narrowest sense.

Leaders must encourage their organizations to dance to forms of music yet to be heard.

Understand stakeholder symmetry: Find the appropriate balance of competing claims by various groups of stakeholders.

Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.

Excellence is a better teacher than mediocrity.

Manage the dream: Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.

A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.