Almost without exception, members of great groups see themselves as winning underdogs, as a feisty David hurling fresh ideas at a big, backward-looking Goliath. They always have an "enemy."

Innovation- any new idea-by definition will not be accepted at first. It takes repeated attempts, endless demonstrations, monotonous rehearsals before innovation can be accepted and internalized by an organization. This requires courageous patience.

Without character, there is no credibility; and without credibility, there is no trust.

The future has no shelf life

Learning to be an effective leader is no different than learning to be an effective person. And that's the hard part

Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity

A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.