The opposite of hope is despair, and when we despair, it is because we feel there are no choices.

Expect the best from your people and they will usually deliver but your expectations must be realistic.

Good leaders make people feel that they're at the very heart of things, not at the periphery.

Leaders wonder about everything, want to learn as much as they can, are willing to take risks, experiment, try new things. They do not worry about failure but embrace errors, knowing they will learn from them.

In order to serve its purpose, a vision has to be a shared vision.

Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning.

Servant leadership teaches us that you have to lay your cards on the table.