In life, change is inevitable. In business, change is vital.

A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.

The capacity for "uncontaminated wonder," ultimately, is what distinguishes the successful from the ordinary, the happily engaged players of whatever era from the chronically disappointed and malcontent. Therein lies a lesson for geeks, geezers, and the sea of people who fall in between.

Trust is the lubrication that makes it possible for organizations to work.

All claims deserve consideration but some claims are more important than others.

It is the capacity to develop and improve their skills that distinguishes leaders from followers.

Organizations have to come to grips with the fact that tests of adaptive capability aren't always pleasant. Learning can be a powerful emotional event, and organizations have to be cognizant of that. They must understand that those who complete high-quality executive education programs are going to see the organization with fresh eyes after they return. Those who re-enter the workplace filled with new enthusiasm and new ideas often find a chilly response on the part of their supervisors.