The manager has a short-range view; the leader has a long-range perspective.

Don't over-react to the trouble makers.

What job is worth the enormous psychic cost of following a leader who values loyalty in the narrowest sense.

What makes a good follower? The single most important characteristic may well be a willingness to tell the truth. In a world of growing complexity leaders are increasingly dependent on their subordinates for good information, whether the leaders want to hear it or not. Followers who tell the truth and leaders who listen to it are an unbeatable combination.

The future has no shelf life

Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity

Trust is difficult to define, but we know when it's present and when it's not.