What makes a good follower? The single most important characteristic may well be a willingness to tell the truth. In a world of growing complexity leaders are increasingly dependent on their subordinates for good information, whether the leaders want to hear it or not. Followers who tell the truth and leaders who listen to it are an unbeatable combination.

Don't over-react to the trouble makers.

That's important to remember: it's not just a collection of great individuals but a group of people who enjoy playing in the sandbox, thoroughly enjoying collaborative problem solving.

Encourage dissent: Leaders should have associates who have contrary views, who are devil's advocates, "variance sensors" who can tell them the difference between what is expected and what is really happening, between what they want to hear and what they need to hear. There are too many naked emperors running around today.

Effective leaders make a full commitment to be a learner, to keep increasing and nourishing their knowledge and wisdom.

Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.

The manager accepts the status quo; the leader challenges it.