No leader can create sustainable, significant change without a reservoir of good will. Without that, you always tend to compromise with failure.

You are your own raw material. When you know what you consist of and what you want to make of it, then you can invent yourself.

One of the worst mistakes is to do nothing.

Organizations should try to find out if their learning programs actually work.

Find the appropriate balance of competing claims by various groups of stakeholders. All claims deserve consideration but some claims are more important than others.

Leaders must earn the trust of their teams, their organizations, and their stakeholders before attempting to engage their support.

There is a profound difference between information and meaning.