Companies which get misled by their own success are sure to be blind sided.

Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity

If you're the leader, you've got to give up your omniscient and omnipotent fantasies - that you know and must do everything. Learn how to abandon your ego to the talents of others.

Organizations should try to find out if their learning programs actually work.

Understand stakeholder symmetry: Find the appropriate balance of competing claims by various groups of stakeholders.

Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.

This duality, making yourself better while teaching and developing others' judgment capabilities, is the key to leadership that is both productive and principled.