The leaders I met, whatever walk of life they were from, whatever institutions they were presiding over, always referred back to the same failure something that happened to them that was personally difficult, even traumatic, something that made them feel that desperate sense of hitting bottom-as something they thought was almost a necessity. It's as if at that moment the iron entered their soul; that moment created the resilience that leaders need.

Great things are achieved by talented people who are absolutely convinced that they not only can but will achieve them.

Great things are accomplished by talented people who believe they will accomplish them.

I am reminded how hollow the label of leadership sometimes is and how heroic followership can be.

There are two ways of being creative. One can sing and dance. Or one can create an environment in which singers and dancers flourish.

A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.

Followers who tell the truth, and leaders who listen to it, are an unbeatable combination.