Government is like an onion. To understand it, you have to peel through many different layers. Most outsiders never get beyond the first or second layer.

Expect the best from your people and they will usually deliver but your expectations must be realistic.

Leaders are people who do the right thing; managers are people who do things right.

The future has no shelf life

That is the key challenge facing management today; change is the only constant.

Organizations should try to find out if their learning programs actually work.

Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.