Whereas a good player might do something really good in a game, a great player might do something two or three times in a row. That's what great players do, but they also work incredibly hard off the field in terms of the extra effort they've put into making sure their own performance gets better.

A lot of coaching is about results and if you don't get the right results, you're going to get criticism, but if all things are going well then you can enjoy yourself.

Attitude is really important to me and I talk about that with the players. Often players don't realise that if they've missed out on selection, the most important thing is how they respond to that. Of course they're going to be really disappointed, but if they're positive they're really supportive of the rest of the team.

Having a social appetite for knowledge and wanting to develop and improve as a coach is important, but I believe in empowering people, particularly the other coaches that work with the team, giving them ownership and responsibility.

When you beat England at Twickenham you don't feel the need to make changes to a winning side, but there are areas we think we can improve

For me coaching was all about being involved, and taking the best qualities from the coaches I had as a player and moulding them into my own personality.

Whereas a good player might do something really good in a game, a great player might do something two or three times in a row. That's what great players do, but they also work incredibly hard off the field in terms of the extra effort they've put into making sure their own performance gets better.