Whereas a good player might do something really good in a game, a great player might do something two or three times in a row. That's what great players do, but they also work incredibly hard off the field in terms of the extra effort they've put into making sure their own performance gets better.

If you play the game and you think about coaching, you should know it's about listening to people and learning.

In some ways the players are no different to kids as you've got to set boundaries and you've got to work within those boundaries. If you work hard and you do everything that's asked of you, there's great reward afterwards.

For me coaching was all about being involved, and taking the best qualities from the coaches I had as a player and moulding them into my own personality.

There are times when players have got to feel that if they work hard and they give everything, they get the carrot, but they also need to know that there's a stick. If performance, discipline or attitude isn't good enough, there is a bit of the stick and there will be a punishment.

When you beat England at Twickenham you don't feel the need to make changes to a winning side, but there are areas we think we can improve

I get on well with people and I have really good relationships with the other coaches around me. I don't know everything about the games and I'm still learning all the time, so it's important to have an open mind.