To counter the avoidance of intellectual challenge and responsibility, we must reduce the domination of certainty in education.

Using no control and using humor will build a relationship and make a dent to where the client puts the counselor in their quality world and then begins to relate and seek out the counselor. Effective therapy begins with the acceptance of the therapist into the client's quality world.

When we depress, we believe we are the victims of a feeling over which we have no control.

There is plenty of competition in a Glasser Quality School in that there is winning but no losing.

No human being will work hard at anything unless they believe that they are working for competence.

We almost always have choices, and the better the choice, the more we will be in control of our lives.

Good or bad, everything we do is our best choice at that moment.