In a Glasser Quality School there is no such thing as a closed book test. Students are told to get out their notes and open their books. There is no such thing as being forbidden to ask the teacher or another student for help.

We are driven by five genetic needs: survival, love and belonging, power, freedom, and fun.

Unlike the weak, the strong neither give up nor are driven by pain into rash or stupid behavior. They don't like pain any more than anyone else, but they are not willing to settle for short-term relief if it means reducing their options later. They don't rob Peter to pay Paul, they face reality now.

What happened in the past that was painful has a great deal to do with what we are today, but revisiting this painful past can contribute little or nothing to what we need to do now.

We don't focus as much in schools on educational knowledge which requires thinking and application, as we do on acquiring facts.

Prior to being allowed to enter the profession, prospective teachers should be asked to talk with a group of friendly students for at least half an hour and be able to engage them in an interesting conversation about any subject the prospective teacher wants to talk about.

Everybody needs one essential friend.