Your product should sell itself, but that does not mean you don't need salespeople.

If people don't think the odds are against you, you're doing it wrong.

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.

The best technology is aimed far enough in the future that it stands out, but close enough to the present that it blends in.

Better to be too early and have to try again, than be too late and have to catch up.

Look for new enabling technologies that create a wide gap between how things have been done and how they can be done.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.