Your product should sell itself, but that does not mean you don't need salespeople.

Tip: Take the stodgiest, oldest, slowest moving industry you can find. And build amazing software for it.

The IT model of the enterprise has become a lot more user lead.

I think because of the iPhone and the fact that we now have a ubiquitous internet, our creativity in the startup space is 10 times different. Every single industry, every single market, is going to be technology-driven in some way. There's an infinite opportunity for startups because now you can go and solve problems that previously looked like they had nothing to do with technology.

All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.

In a user lead model, users are bringing in their own technology... and you can build software then, around the user.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.