In an IT lead world, incumbents generally win because they have the existing relationship with the IT organization.

You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.

Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

Startups live at the intersection of existential crisis and everything going perfectly great.

The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.