In an IT lead world, incumbents generally win because they have the existing relationship with the IT organization.

Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

Read these 3 books - Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

My downtime tends to resemble my uptime. Weekends are workdays, but toned down. Over the whole weekend, I may have five meetings, as opposed to six on a weekday. I used to play piano for 30 minutes at night, but I had to pull that out of my schedule. I don't have time for nonwork stuff.

Companies have never won. You're always either fighting for survival, or fighting for relevance.

We're going from a world of customized software to standardized platforms.