I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

Do things that incumbents can't or won't do because it's economically or technically infeasible.

Focus too much on the near-term and you won't get tomorrow's customers, focus too much on the long-term and you won't get today's.

Listen to your customers, but don't always build exactly what they're telling you. This is a really key distinction around building enterprise software.

Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.

My workday begins around 11 A.M., with a cup of black coffee in each hand. If I had more hands, there would be more coffee.

The product that wins is the one that bridges customers to the future, not the one that requires a giant leap.