I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

Your product should sell itself, but that does not mean you don't need salespeople.

If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.

My workday begins around 11 A.M., with a cup of black coffee in each hand. If I had more hands, there would be more coffee.

My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.

You intentionally start small, because you will not be able to compete with an incumbent... because the incumbent is always going to go for the full solution.

That's already been tried before only means the first attempt got it wrong.