Read these 3 books - Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.

I interned at Miramax and subsequently at Paramount because I was really curious about the future of entertainment - how were we going to get films online? While the inspiration for Box didn't come from that experience directly, it was very obvious that bigger businesses had a lot of slow processes and cumbersome technology.

If you're waiting for encouragement from others, you're doing it wrong. By the time people think an idea is good, it's probably too late.

I'm obsessed with speed. I'm always asking myself, 'Why can't we do things faster? Why can't it happen more efficiently? Why is this requiring three meetings instead of one?'