You can look at the cost structure of an incumbent company and discover: where are they not going to be able to drop their prices... because that business model is fundamental to the existence of the company.

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

My workday begins around 11 A.M., with a cup of black coffee in each hand. If I had more hands, there would be more coffee.

Better to be right about the trend and wrong about the implementation, than the other way around.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

If people don't think the odds are against you, you're doing it wrong.

When you're doing something you're passionate about, stress becomes a featurenot a bug.