Ironically, the thing that will likely make the least improvement in the ease of use of software-based products is new technology. There is little difference technically between a complicated, confusing program and a simple, fun, and powerful product.

Computers no longer interface with humans--they interact, and the interaction will become steadily deeper, more subtle, and more crucial to our collective sanity and ultimate survival.

Well madam, have you looked in the mirror and seen the state of your nose? Boxing is my excuse. What's yours?

If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.

You Don't Have to Go Home from Work Exhausted!

You can get spiritual things out of books and stories and they have nothing to do with religion.

Because computers have memories, we imagine that they must be something like our human memories, but that is simply not true. Computer memories work in a manner alien to human memories. My memory lets me recognize the faces of my friends, whereas my own computer never even recognizes me. My computer's memory stores a million phone numbers with perfect accuracy, but I have to stop and think to recall my own.