Form follows function straight to hell.

It's harder than you might think to squander millions of dollars, but a flawed software development process is a tool well suited to the job.

You can get spiritual things out of books and stories and they have nothing to do with religion.

I just try and learn to be a good husband and be a good father before I am a good rock star. That means saying no to certain things that go with the business.

If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.

Usability methods are like sandpapering a chair. If you are making a chair, the sandpaper can make it smoother. But no amount of sandpaper will turn a chair into a table.

Ironically, the thing that will likely make the least improvement in the ease of use of software-based products is new technology. There is little difference technically between a complicated, confusing program and a simple, fun, and powerful product.