We don't fight about music. We don't fight about artistic direction. The things like that we could fight about, we really don't. We are pretty lucky for that.

Design principle: Take things away until the design breaks, then put that last thing back in.

One of the most heinous, insidious lies is the notion that you have to be an asshole to be a successful business person.

Men do not greet one another like this ... except perhaps at rugby club dinners.

We seem to be keeping old fans and are bringing on new fans that are teenagers. I think that is amazing. When I was a teenager, that was when I fell in love with music. It affected me in a deep way. That's why I love having teenagers at our shows.

A powerful tool in the early stages of developing scenarios is to pretend the interface is magic. If your persona has goals and the product has magical powers to meet them, how simple could the interaction be? This kind of thinking is useful to help designers look outside the box.

If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.