Technology happens, it's not good, it's not bad. Is steel good or bad?

Think about it. Right now, a whole generation of young (customers) in the United States has been brought up to take computers for granted. Pointing a mouse is no more mysterious to them than hitting the "on" button on the television is to their parents.

Most Americans probably aren't aware that there was a time in this country when tanks and cavalry were massed on Pennsylvania Avenue to chase away the unemployed.

Competition is warfare. Mostly it is played by prescribed rules--there is a sort of Geneva Convention for competition--but it's thorough and often brutal.

In the first round of work simplification...you can reasonably expect a 30 to 50 percent reduction...To implement the actual simplification, you must question why each step is performed. Typically, you will find that many steps exist in your work flow for no good reason. Often they are there by tradition or because formal procedure ordains it, and nothing practical ordains it.

The most important role of managers is to create environment in which people are passionately dedicated to winning in marketplace.

There are two options: adapt or die.