My dad would always say, "When you look at a photo do you see yourself last?"

If you aren't building a social enterprise, I don't know what your business model will be in 5 years

The experience would be that a customer would have total access to Burberry across any device, anywhere, and they would get exactly the same feeling of the brand, feeling of the culture, regardless of where, when, how they were accessing the brand.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

I work through teams. It’s the only way I know how to work.

For any CEO that is skeptical at all: you have to create a social enterprise today!

We live by what we believe not but what we see.