Everyone talks about building a relationship with your customer. I think you build one with your employees first.

The experience would be that a customer would have total access to Burberry across any device, anywhere, and they would get exactly the same feeling of the brand, feeling of the culture, regardless of where, when, how they were accessing the brand.

We live by what we believe not but what we see.

I got my MBA at Burberry, but I will get my PhD at Apple.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.

When you have trust and you get that trust in place throughout the company, people are empowered — people are free.

For any CEO that is skeptical at all: you have to create a social enterprise today!