The experience would be that a customer would have total access to Burberry across any device, anywhere, and they would get exactly the same feeling of the brand, feeling of the culture, regardless of where, when, how they were accessing the brand.

Our greatest weakness is lack of self-confidence.

If you aren't building a social enterprise, I don't know what your business model will be in 5 years

I work through teams. It’s the only way I know how to work.

My dad would always say, "When you look at a photo do you see yourself last?"

Intuition is the wisdom formed by feeling and instinct - a gift of knowing without reasoning... Belief is ignited by hope and supported by facts and evidence - it builds alignment and creates confidence. Belief is what sets energy in motion and creates the success that breeds more success.

Everyone talks about building a relationship with your customer. I think you build one with your employees first.