At The Body Shop we had always been measured by how many jobs we had created, and I got a major award from the Queen on that.

Any business or enterprise that shaves away loneliness is going to last forever. And like it or not but we've got a lonely society.

I don't want our success to be measured only by financial yardsticks, or by our distribution or number of shops. What I want to be celebrated for - and it's going to be tough in a business environment - is how good we are to our employees and how we benefit our community. It's a different bottom line.

The business of business should not be about money. It should be about responsibility. It should be about public good, not private greed

The growth of The Body Shop is testimony to the fact that you don't need to waste money on costly advertising campaigns to be successful. Instead, we've always relied on word of mouth and stories.

It's about creating a product or service so good that people will pay for it. Now 30 years on The Body Shop is a multi local business with over 2.045 stores serving over 77 million customers in 51 different markets in 25 different languages and across 12 time zones. And I haven't a clue how we got here!

We can't have self-government without the self-confidence that is at the root of it.