I hope to leave my children a sense of empathy and pity and a will to right social wrongs

One of the most intriguing things in management and in business is the role of storytelling - people need the anecdotes to do the work that they do.

When you run an entrepreneurial business, you have hurry sickness - you don't look back, you advance and consolidate. But it is such fun

You have to look at leadership through the eyes of the followers and you have to live the message. What I have learned is that people become motivated when you guide them to the source of their own power and when you make heroes out of employees who personify what you want to see in the organization.

We are honest about our methods and our mistakes. We are not perfect - it isn't possible to be perfect - but we are trying to go in the right direction and in those circumstances, it's best not to mystify what we are trying to do.

I hope to leave my children a sense of empathy and pity and a will to right social wrongs

The most exciting thing happening in business is the rise of vigilante consumers.