The big question is: how do you institutionalize success and still keep that edge of craziness and wildeness?

Any business or enterprise that shaves away loneliness is going to last forever. And like it or not but we've got a lonely society.

If you pretend that business is beyond morality, that's the kind of morality you get.

I have no interest in being the biggest, the most profitable or the largest retailer. I just want The Body Shop to be the best, most breathlessly exciting company - and one that changes the way business is carried out.

The bigger you grow, the more intimate communication has to be. It almost has to be belly and belly. As you get bigger and bigger in an organization, everything gets more and more detached and everything is on email or voicemail. That's the worse thing because lack of intimacy is one of the downsides (of growth).

I think the leadership of a company should encourage the next generation not just to follow, but to overtake.

If trade undermines life, narrows it or impoverishes it, then it can destroy the world. If it enhances life, then it can better the world.