Internationalism means that we can see into the dark corners of the world, and hold those companies to account when they are devastating forests or employing children as bonded labour. Globalization is the complete opposite, its rules pit country against country and workers against workers in the blinkered pursuit of international competitiveness.

Speed, agility and responsiveness are the keys to future success.

My mother's bottom line was truth to her values. It meant bringing your heart and your humanity to work.

You have to look at leadership through the eyes of the followers and you have to live the message. What I have learned is that people become motivated when you guide them to the source of their own power and when you make heroes out of employees who personify what you want to see in the organization.

A great advantage I had when I started The Body Shop was that I had never been to business school.

We entrepreneurs are loners, vagabonds, troublemakers. Success is simply a matter of finding and surrounding ourselves with those open-minded and clever souls who can take our insanity and put it to good use.

The key to handling problems and conflict within an organization is to keep the channels of communication wide open.