The key to handling problems and conflict within an organization is to keep the channels of communication wide open.

The market controls everything, but the market has no heart.

The trouble with the new world we have watched being created over the past decade is that it sees no further than money. People have always been obsessed with money, of course - greed is as old as history. But when the institutions that govern all our lives forget there was ever anything else, then it gets dangerous.

If you don't believe one person can make a difference, you have never been in bed with a mosquito.

If there is excitement in their lives, it is contained in the figures on the profit and loss sheet. What an indictment.

The next time you go shopping, demand more change.

People don't want simply to buy the product, they want to have sympathy with the company too.