Whatever you do, be different. If you're different, you will stand out.

Women are networkers, women hate hierarchy and especially entrepreneurs hate hierarchy because when they see hierarchy structured in they see rules and regulations are commonplace, and they want to tear it down.

We can't have self-government without the self-confidence that is at the root of it.

If you pretend that business is beyond morality, that's the kind of morality you get.

I don't want our success to be measured only by financial yardsticks, or by our distribution or number of shops. What I want to be celebrated for - and it's going to be tough in a business environment - is how good we are to our employees and how we benefit our community. It's a different bottom line.

I have no interest in being the biggest, the most profitable or the largest retailer. I just want The Body Shop to be the best, most breathlessly exciting company - and one that changes the way business is carried out.

One of the most intriguing things in management and in business is the role of storytelling - people need the anecdotes to do the work that they do.