First, you have to have fun. Second, you have to put love where your labour is. Third, you have to go in the opposite direction to everyone else.

Nobody talks of entrepreneurship as survival, but that's exactly what it is and what nurtures creative thinking.

I am aware that success is more than a good idea. It is timing too.

How can you ennoble the spirit when you are selling something as inconsequential as a face cream?

Cynicism is what passes for insight when courage is lacking

For me, campaigning and good business is also about putting forward solutions, not just opposing destructive practices or human rights abuses.

The money that we make from the company goes into The Body Shop Foundation, which isn't one of those awful tax shelters like some in America. It just functions to take the money and give it away.