The Body Shop Foundation is run by our staff and supports social activism and environmental activism. We don't tend to support big agencies.

Traditionally, the role of the individual was to conform to the organization. In the future the organization will have to conform to the needs of the individual.

It is a critical job of any entrepreneur to maximize creativity, and to build the kind of atmosphere around you that encourages people to have ideas. That means open structures, so that accepted thinking can be challenged.

The key to handling problems and conflict within an organization is to keep the channels of communication wide open.

You persuade people with passion, so you've got to have a product or service you feel emotionally charged about. Then you can tell stories about it that will inspire others.

If I had to choose my driving force, it would be passion.

I'd have opened a bloody library if I'd wanted to be quiet.