The day I was announced as CEO, I think the stock dropped another 20%.
Even under the most difficult circumstances you can have creative flexibility.
An important mark of a good leader [is] to know you don’t know it all and never will.
Who you are, what your values are, what you stand forthey are your anchor, your north star. You won't find them in a book. You'll find them in your soul.
Get face time with the customers.
I'm not formal and I'm impatient. So I think my team would say that when she starts tapping her pen and the leg starts moving quickly, that it's time to move on. I'm not good at long, drawn-out kinds of sessions.