It turns out that is exactly what product strategy is all about—figuring out the right product is the innovator’s job, not the customer’s job.

It's pretty clear that [customers] know what their budgets are now, and what they want to spend it on.

When raising money, you want to look through the lens of 'What happens when things go wrong?'

Volatility and length, that's the value on an option. 10 years on a startup stock, that's a big valuable thing.

Breakthrough ideas usually come from guys who look like they're hallucinating

The one thing with stress is, you've got to keep your focus on what you can do, not what happened to you.

In my experience as CEO, I found that the most important decisions tested my courage far more than my intelligence.