Productivity starts with doing the right things.

Organizational culture begins in HR. This means to hire for attitude and train for skill.

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.

This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.

An idea becomes great when it becomes tangible.